Case Study
A leading clean, zero-sugar electrolyte drink mix brand’s products are sold via their Shopify site, Amazon storefront, and other ecommerce retailers. They came to WBX to recover lost dollars from Amazon receiving shipments incorrectly.
CHALLENGE:
As a drink-mix brand that relies on seamless logistics, packing, shipping and receiving complexities can quickly result in lost dollars and lower ROI.
They came to WBX to help them understand and improve the current reconciliation process due to internal shipping and packing complexities, and
overall, recover lost dollars.
WBX discussed and reviewed the client’s logistics business at length to understand any and all underlying issues, and ultimately, identify the best outcome. WBX was able to update and optimize the reconcilation process to recover more dollars for the brand.
WBX leveraged both internal and brand resources to compile all necessary shipping and packaging documents. We monitored and tracked every shipment individually, creating cases where a reconciliation was eligible, and staying on top of Amazon feedback to ensure an optimal outcome. We were quick to pivot to recover the most dollars possible.
WBX will continue to track and monitor discrepancies, creating any needed additional processes to recover dollars faster.
RESULTS:
WBX recovered $70k in potential lost dollars from shipment inconsistencies.